Enterprise
SMS
E-commerce

ENQUIRELINK provides e-commerce SMS notifications for boosting conversions of your online store

With ENQUIRELINK's advanced SMS solutions for e-commerce, you can automate processes and optimize your revenue right now through SMS messaging.

Online stores can use e-commerce SMS to notify customers of

New services or products
Order status or delivery
Discounts or new promotions
Confirmation of registration or participation in loyalty programs
Arrival of ordered goods
Any important changes in the company that the customer should be aware of

4 advantages of using SMS for e-commerce stores

If you want to reap all the benefits of e-commerce SMS marketing, you should consider a competent advertising campaign and analytics and choose a reliable and fast SMS service for e-commerce businesses.

Saving time

You deliver information to customers in the shortest possible time

Saving money

Low prices for e-commerce SMS marketing

High efficiency

The most selective approach combined with targeting opportunities

Strengthening the reputation of the online store

You show you care about the customer

Examples of SMS for e-commerce businesses

Notification of order and status changes

The most common use of SMS in retail e-commerce is to send information about the order placed. Having ordered a product, the customer immediately begins to worry about whether the order has been received, whether he has correctly filled out forms for ordering, etc. Some people call back to clarify whether the order has been received. This can be avoided by automatically sending an SMS order notification.

Example: a minute after ordering a GPS navigator on the website, the customer receives an SMS notification: 'Your order #49919 is accepted'. The customer does not need to call back to the store with the question: 'What's up with my order?' or to look for a similar product in another place. You can inform the buyer about any changes in the order status ('order paid', 'order is delivering', 'delivered').
Notification of goods delivery

SMS for e-commerce is extremely useful for courier delivery of goods. This helps the customer not forget when and where the purchase will be delivered. It happens that the delivery is 'out of place' and 'out of time' — the customer can simply forget about the courier's arrival time with the goods, even if the exact time and place of delivery were agreed upon the day before.

So that neither the customer nor the store did not incur additional costs in the form of a repeat delivery order, an SMS like 'Courier with your order is leaving. Expected delivery time - XXX' is sent. The customer will either wait for the goods or call to inform about the impossibility of meeting.
Notification of availability or arrival of goods in the online store

It often happens that a product is out of stock at the moment, and the buyer is interested in it. In many online stores, there is a kind of 'waiting list', where the customer enters the desired goods.

As soon as the desired product appears in stock, the client is sent an SMS: 'The product X is on sale again'. In a similar way, it is possible to inform customers about the arrival of new products in the store. Large household appliance stores with a wide and constantly updated assortment use these notifications especially often.
Holiday greetings

A great reason to remind people about your store and attract people who want to buy gifts is to offer congratulations on popular holidays. New Year's, March 8, Eastern, and other holidays are great events to utilize SMS marketing for e-commerce with maximum benefit.

It will be absolutely pleasant for a client to receive an e-commerce SMS like 'Hello, Alex, we congratulate you on your birthday! We wish you all the best!' Some online stores offer discounts on customers' birthdays, which can also be notified by SMS.