Legal

TrustRouter.ai — Terms of Use

Effective date: 15 January 2026

These Terms of Use (“Terms”) are a legally binding agreement between you (“you”, “Customer”) and ENQUIRELINK INC. (“Enquirelink”, “TrustRouter.ai”, “we”, “us”, “our”), a corporation registered in Ontario, Canada. TrustRouter.ai is developed and operated by Enquirelink and offered under the brand “TrustRouter.ai” and the domain https://trustrouter.ai (the “Website”).

If you do not agree to these Terms, do not access or use TrustRouter.ai.

  1. CONTACT

Support and legal communications: [email protected]

Registered region: Ontario, Canada

(If you require our registered service address for formal notices, contact [email protected].)

  1. SCOPE OF THESE TERMS

These Terms govern your access to and use of:

(a) the TrustRouter.ai API, SDKs, and routing services (the “API”);

(b) the TrustRouter.ai web interface / admin portal (the “Console” or “Admin Panel”, including your personal cabinet/workspace);

(c) our websites, documentation, rankings, downloads, exports, and related services (collectively, the “Platform” or “Services”).

These Terms apply to free trials/sandboxes, pay‑as‑you‑go usage, enterprise arrangements, and any use of the Platform.

  1. ACCEPTANCE; UPDATES TO TERMS

3.1 Acceptance. By accessing, subscribing to, or using the Platform, you agree to these Terms.

3.2 Updates. We may update these Terms from time to time. We will post the updated version with a new effective date. Your continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the Platform and cancel your account or plan.

  1. ELIGIBILITY; AUTHORITY; ACCOUNT SECURITY

4.1 Eligibility. You must be at least the age of majority in your jurisdiction and have legal capacity to enter into these Terms.

4.2 Business authority. If you use the Platform on behalf of a company, you represent that you are authorized to bind that company. In that case, “you” includes the company.

4.3 Account accuracy. You must provide accurate and up‑to‑date information and keep it current.

4.4 Account security. You are responsible for all activity under your account and for securing your email, devices, credentials, API keys, provider tokens, and exported files. Notify us immediately at [email protected] if you suspect unauthorized access.

  1. WHAT TRUSTROUTER.AI IS — AND IS NOT

5.1 Routing and observability layer. TrustRouter.ai provides tools to connect messaging providers (including hubs/CPaaS providers and, where available, MNO routes), configure routing policies, route business messaging traffic (e.g., SMS, WhatsApp, Viber, RCS), monitor delivery receipts/latency/errors, and export reporting.

5.2 Bring‑your‑own providers and connections (BYO). You may connect your own providers and keep your negotiated rates. We may also support optional marketplace routes or partner integrations subject to availability and separate terms.

5.3 Not a carrier or telecom provider. We are not a mobile network operator, carrier, or messaging termination provider. We do not control or guarantee delivery behavior, coverage, or network performance of third‑party providers or downstream networks.

5.4 Pricing transparency; no per‑message markup (service fee model). Our current pricing model is to show provider prices “as provided” and charge a separate TrustRouter.ai service fee (typically 4%) for the routing/observability/protection layer. Provider prices can change, can be incomplete, and may not include all taxes/fees. We may change our pricing model with notice as required by law and these Terms.

5.5 Analytics and AI limitations. Routing signals, rankings, and AI‑assisted recommendations are informational and may be incomplete, delayed, or inaccurate in some markets. You are responsible for validating routes and configurations for your use case.

  1. STRICT PROHIBITION: UNLAWFUL MESSAGING, BYPASS, TRAFFIC PUMPING, AND ABUSE

This section is a material condition of your right to use the Platform.

6.1 No traffic pumping or artificial inflation. You must not use the Platform to create, stimulate, or benefit from artificially generated traffic (including OTP pumping, subscription fraud, SIM‑farm activity, or other schemes designed to inflate messaging volumes, costs, or operator payouts).

6.2 No unlawful, deceptive, or harmful messaging. You must not use the Platform to send or facilitate:

• spam or unsolicited messages (including messages without required consent);

• phishing, malware, scams, or deceptive content;

• content that is illegal, infringing, harassing, or harmful;

• messages targeting emergency services or prohibited destinations.

6.3 Pricing and competition/antitrust compliance. You must NOT upload, share, publish, or use pricing information (including provider price lists) through the Platform in a way that violates any confidentiality obligations, competition/antitrust laws, or contractual restrictions. You must not use the Platform to coordinate pricing, allocate markets, restrict output, or otherwise engage in anti‑competitive conduct.

6.4 Security and misuse. You must not (a) attempt to gain unauthorized access to the Platform or other users’ data, (b) reverse engineer the Platform, (c) interfere with platform security features, or (d) use automated scraping or abusive load against the Website/Console.

6.5 Enforcement. We may monitor for abuse signals and may suspend or terminate access, block traffic, or require additional verification where we reasonably suspect prohibited conduct.

  1. CUSTOMER RESPONSIBILITIES; COMPLIANCE

7.1 You are responsible for your messaging program. You are solely responsible for your message content, recipients, consent management, opt‑out handling, template approvals, sender registration, and regulatory compliance.

7.2 Laws and policies. You must comply with all applicable laws and industry rules, including (as applicable):

• Canada: CASL (Canadian Anti‑Spam Legislation) and applicable CRTC requirements;

• United States: TCPA, FTC/consumer protection laws, and applicable carrier/CTIA guidelines;

• Europe/UK: GDPR/UK GDPR, the ePrivacy Directive (and local implementations), and applicable telecom regulations;

• platform policies of WhatsApp, Viber, Google/RCS (RBM), and any providers you connect.

7.3 Third‑party provider terms. Your use of third‑party providers is governed by their own terms and policies. You are responsible for maintaining your provider accounts and complying with provider requirements.

7.4 Your systems and integrations. You are responsible for configuring your integrations (webhooks, callbacks, sender IDs), securing your credentials, and ensuring your systems do not generate abusive traffic patterns (e.g., uncontrolled retries).

  1. BILLING; FEES; NO REFUNDS; CANCELLATION

8.1 Fees. Use of the Platform may require payment of fees, which may include (i) a TrustRouter.ai service fee (typically calculated as a percentage of provider charges, e.g., 4%) and (ii) applicable payment processing fees, taxes, and other charges described at checkout, in an order form, or in your workspace.

8.2 Provider charges. Provider message charges and fees are determined by the provider(s) and routes you choose. Depending on your plan, provider charges may be billed to you by the provider directly (BYO) and/or passed through by us without per‑message markup. Provider charges may change without notice from us.

8.3 Wallet / prepaid usage. We may offer prepaid credits or a wallet model. If your balance is insufficient, messages may be blocked or deferred until you add funds.

8.4 Enterprise invoicing. If we approve you for invoicing, you must pay invoices in accordance with the agreed payment terms. We may suspend service for overdue balances and may require deposits or limits to manage credit risk.

8.5 No refunds. Except where required by law or explicitly stated in a written order form, fees are non‑refundable. Provider charges may be non‑refundable even if a message is undelivered.

8.6 Cancellation. You may cancel your account or plan as described in the Platform. Cancellation does not relieve you of payment obligations incurred prior to cancellation.

  1. DATA; PRICE LISTS; EXPORTS; DELETION REQUESTS

9.1 Your data. As between you and us, you retain your rights in the data you submit to, transmit through, or generate in the Platform (“Customer Data”). Customer Data may include messaging payloads, recipient identifiers, delivery receipts, routing policies, logs, configuration data, and pricing information you upload (such as provider price lists).

9.2 Processing and sharing to deliver messages. You instruct us to process Customer Data to provide the Platform, including routing and delivering messages through provider(s) you select or that your policies select.

9.3 Price lists and sharing features. The Platform may allow you to upload, store, and share price lists and related commercial information (for example, via your personal cabinet/workspace settings). You are solely responsible for (a) ensuring you have the right to upload and share such information, (b) configuring sharing settings, and (c) ensuring compliance with confidentiality and competition/antitrust obligations. You acknowledge that if you choose to share pricing information with other users, those users may access and use that information under their own responsibility.

9.4 Exports. The Platform may allow you to export logs, reports, and other data. You are responsible for protecting exported data and complying with applicable privacy laws when storing or sharing exports.

9.5 Deletion requests. You may request deletion of your account or certain Customer Data by contacting support. Deletion may be subject to retention requirements (billing, legal compliance, dispute handling).

9.6 Privacy. Our Privacy Policy and Cookie Policy explain how we collect and use personal data. They are incorporated by reference into these Terms.

  1. AVAILABILITY; CHANGES; BETA FEATURES

We may modify, suspend, or discontinue any part of the Platform at any time. Some features may be offered as beta and may change or be removed.

  1. THIRD‑PARTY SERVICES

The Platform integrates with third‑party providers and services. We are not responsible for third‑party services, their outages, pricing, or their handling of data. Your use of third‑party services is at your own risk and subject to third‑party terms.

  1. MESSAGE CONTENT; MODERATION; FRAUD CONTROLS

12.1 Your content. You are responsible for all message content you send or route through the Platform and for ensuring you have required consents and rights.

12.2 Blocking and throttling. To protect networks and customers, we may block, throttle, or require additional verification for traffic that appears suspicious, abusive, or non‑compliant. These controls may result in delayed or undelivered messages.

12.3 No warranty of deliverability. Deliverability depends on providers, networks, handsets, and other factors. We do not warrant delivery, timing, or specific performance unless agreed in writing.

  1. INTELLECTUAL PROPERTY

We and our licensors own the Platform, including software, documentation, and branding. You receive a limited, non‑exclusive, non‑transferable right to use the Platform during the term of your account, subject to these Terms.

  1. DISCLAIMERS

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

  1. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE PLATFORM IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

  1. INDEMNIFICATION

You will defend, indemnify, and hold us harmless from claims arising out of your use of the Platform, your message content, your recipient consent practices, your violation of law, your breach of these Terms, or your use/sharing of price lists in violation of contractual or competition/antitrust obligations.

  1. SUSPENSION; TERMINATION

We may suspend or terminate your access if we reasonably believe you violated these Terms, created security risk, or failed to pay fees. You may terminate your account as described in the Platform. Sections that by their nature should survive termination will survive.

  1. DISPUTE RESOLUTION; ARBITRATION; GOVERNING LAW

18.1 Informal resolution. Please contact us first to resolve disputes.

18.2 Arbitration. Except where prohibited by law, disputes will be resolved by binding arbitration in Ontario, Canada, under applicable arbitration rules. Class actions are waived to the extent permitted by law.

18.3 Injunctive relief. Either party may seek injunctive relief for misuse of intellectual property or security breaches.

18.4 Governing law. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules.

18.5 Venue. Where arbitration is not applicable, courts located in Ontario, Canada will have exclusive jurisdiction, subject to mandatory rights.

18.6 Mandatory rights. Nothing in these Terms limits any mandatory rights you may have under applicable law that cannot be waived by contract.

  1. MISCELLANEOUS

If any provision is held unenforceable, the remainder will remain in effect. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

  1. NOTICES

We may provide notices via the Platform or by email. Notices to us should be sent to [email protected].

  1. SUPPORT

For support, contact [email protected].