Legal

TrustRouting — Terms of Use

Effective date: 12 January 2026

These Terms of Use (“Terms”) are a legally binding agreement between you (“you”, “Customer”) and ENQUIRELINK INC. (“Enquirelink”, “TrustRouting”, “we”, “us”, “our”), a corporation registered in Ontario, Canada. TrustRouting is offered under the brand “TrustRouting” and the domain https://trustrouting.com is owned and operated by Enquirelink.

If you do not agree to these Terms, do not access, install, or use TrustRouting.

  1. CONTACT

Support and legal communications: [email protected]

Registered region: Ontario, Canada

(If you require our registered service address for formal notices, contact [email protected].)

  1. SCOPE OF THESE TERMS

These Terms govern your access to and use of:

(a) the TrustRouting Android application / agent (the “App” or “Android Agent”);

(b) the TrustRouting web interface / admin portal (the “Admin Panel”);

(c) our websites, downloads, documentation, exports, and related services (collectively, the “Platform” or “Services”).

These Terms apply to free trials, paid subscriptions, and any use of the Platform.

  1. ACCEPTANCE; UPDATES TO TERMS

3.1 Acceptance. By downloading, installing, accessing, subscribing to, or using the Platform, you agree to these Terms.

3.2 Updates. We may update these Terms from time to time. We will post the updated version with a new effective date. Your continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the Platform and cancel your subscription.

  1. ELIGIBILITY; AUTHORITY; ACCOUNT SECURITY

4.1 Eligibility. You must be at least the age of majority in your jurisdiction and have legal capacity to enter into these Terms.

4.2 Business authority. If you use the Platform on behalf of a company, you represent that you are authorized to bind that company. In that case, “you” includes the company.

4.3 Account accuracy. You must provide accurate and up‑to‑date information and keep it current.

4.4 Account security. You are responsible for all activity under your account and for securing your email, devices, credentials, and exported files. Notify us immediately at [email protected] if you suspect unauthorized access.

  1. WHAT TRUSTROUTING IS — AND IS NOT

5.1 Monitoring and analytics only. TrustRouting provides tools to collect, process, enrich, visualize, search, analyze, and export records related to SMS, calls, and RCS activity observed on devices you link to your account.

5.2 Bring‑your‑own device and SIM. You use your own devices and SIM cards. We do not provide SIM cards, phone numbers, test numbers, or connectivity.

5.3 No traffic generation. TrustRouting does not generate SMS, calls, or RCS traffic for you. We do not operate a traffic pumping service, termination service, or telecom network service.

5.4 Not a carrier or telecom provider. We are not a mobile network operator, carrier, messaging termination provider, or voice termination provider. We do not control or guarantee delivery behavior, routing, coverage, or network performance.

5.5 Data/enrichment limitations. Any enrichment (including SMSC/operator/country or similar indicators) may be incomplete, unavailable, delayed, or incorrect in some markets. Outputs are informational and not guaranteed.

  1. STRICT PROHIBITION: RESTRICTED TRAFFIC, TRAFFIC PUMPING, AND GENERATION

This section is a material condition of your right to use the Platform.

6.1 Purpose limitation. The Platform may only be used to monitor and evaluate delivery quality of your lawful traffic and your lawful testing procedures.

6.2 You must NOT use the Platform (or attempt to use it) to originate, generate, send, place, transmit, or automate:

(a) SMS messages (A2P or P2P);

(b) voice calls (including robocalls, flashcall traffic pumping, CLI/ANI manipulation);

(c) RCS messages; or

(d) any other restricted telecommunications traffic.

6.3 You must NOT:

(a) use scripts, bots, emulators, modified clients, or automation to fabricate or inflate traffic, logs, records, KPIs, or “proof”;

(b) use the Platform for bypass, grey routing, spam, phishing, malware distribution, unlawful interception, or any illegal telecom activity;

(c) attempt to reverse engineer, circumvent safeguards, or use the Platform to build a competing traffic generation or monitoring product.

6.4 Immediate enforcement. We may suspend or permanently deactivate your account immediately, without notice, if we believe (in our sole discretion) you violated this Section or your use creates legal/compliance/security risk. Fees remain non‑refundable to the maximum extent permitted by law.

  1. CUSTOMER RESPONSIBILITIES; COMPLIANCE

7.1 Legal compliance. You are solely responsible for complying with all laws and regulations that apply to your devices, SIMs, traffic, testing, monitoring, and data processing (including privacy and communications laws).

7.2 Rights and consents. You represent and warrant that you have all rights and consents needed to collect, upload, process, and export any data that appears in the Platform (including message content and call metadata).

7.3 Dedicated test device recommendation. Because the App may capture communications content and metadata from the linked device, you should use a dedicated test device and SIM if you do not want personal or sensitive communications captured.

7.4 Your environment. You are responsible for device configuration, OS compatibility, permissions, background operation, and network connectivity required for collection and sync.

  1. SUBSCRIPTIONS; BILLING; NO REFUNDS; CANCELLATION

8.1 Subscriptions. Certain features require a paid subscription (a “Subscription”). Subscription limits (such as number of active devices) may depend on your plan or order.

8.2 Trial. If we offer a trial, it is provided “as is”, may be changed or ended at any time, and may limit devices and features.

8.3 Payment processor (Stripe). Payments are processed through Stripe (or another processor we choose). Your payment is also subject to Stripe’s terms and policies. We do not store full card numbers.

8.4 Auto‑renewal. Unless you cancel, your Subscription renews automatically at the end of each billing cycle and you authorize recurring charges.

8.5 Cancellation. You may cancel at any time. Cancellation stops renewal; access typically continues until the end of the current billing period unless terminated earlier under these Terms.

8.6 NO REFUNDS. ALL FEES ARE NON‑REFUNDABLE AND NON‑CREDITABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW. This includes partial periods, unused time, plan downgrades, outages, maintenance, or feature changes.

8.7 Taxes. Fees do not include taxes unless stated. You are responsible for any applicable taxes, duties, and levies.

8.8 Failed payments and chargebacks. If payment fails or you initiate a chargeback, we may suspend access immediately. You remain responsible for all amounts due and any related costs.

  1. DATA; EXPORTS; DELETION REQUESTS

9.1 Your data. As between you and us, you retain your rights in the data collected from your linked devices (“Customer Data”).

9.2 Permission to process. You grant us the right to host, store, process, transmit, and display Customer Data only to provide, secure, and improve the Platform, and to comply with legal obligations.

9.3 Exports. The Platform may allow exports (including XLSX). You are responsible for securing exported files and for any sharing or further processing of exported data.

9.4 Deletion requests. If you want your account/device data deleted, email [email protected]. We will process deletion requests in accordance with our Privacy Policy and applicable law. We may retain limited records where required for billing, tax, security, fraud prevention, or dispute resolution.

9.5 Privacy and cookies. Our handling of personal data and cookies is described in our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

  1. AVAILABILITY; NO SLA; MAINTENANCE

10.1 No uptime guarantee. We do not guarantee 100% uptime, uninterrupted operation, or error‑free performance.

10.2 Maintenance and changes. We may perform maintenance or modify the Platform at any time. Features may change, be removed, or be added. We may provide notice when commercially reasonable.

10.3 No reliance for critical decisions. You acknowledge that the Platform may experience delays or inaccuracies and you will not rely on it as the sole basis for emergency response, legal compliance determinations, or safety‑critical decisions.

  1. THIRD‑PARTY SERVICES AND NETWORKS

The Platform depends on third‑party services and telecom networks (carriers, OEM services, hosting providers, email delivery services, payment processors, etc.). We are not responsible for third‑party outages, changes, network behavior, or actions/omissions of third parties.

  1. MESSAGE/CALL CONTENT; NO RESPONSIBILITY

Content observed on your device (SMS text, RCS content, call identifiers) originates from you or third parties (carriers, apps, services, counterparties). We do not control and are not responsible for that content, its legality, accuracy, or safety.

  1. INTELLECTUAL PROPERTY

13.1 Our IP. The Platform (software, code, UI, trademarks, documentation) is owned by Enquirelink or licensors and protected by applicable laws.

13.2 License to you. Subject to these Terms and payment of Fees, we grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to use the Platform for your internal business or authorized purposes.

13.3 Feedback. If you provide feedback, you grant us a perpetual, worldwide, royalty‑free right to use it without restriction.

  1. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”.

WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT OUTPUTS OR ENRICHMENT (INCLUDING SMSC/OPERATOR SIGNALS) WILL BE COMPLETE, ACCURATE, OR RELIABLE.

  1. LIMITATION OF LIABILITY

15.1 No indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENQUIRELINK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.

15.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENQUIRELINK’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO ENQUIRELINK FOR THE PLATFORM IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3 Allocation of risk. You acknowledge these limitations are a fundamental basis of the bargain.

  1. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Enquirelink and its officers, directors, employees, agents, affiliates, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) your Customer Data;

(b) your traffic, testing, devices, SIMs, and use of telecom networks;

(c) your breach of these Terms or applicable law;

(d) your violation of third‑party rights (including privacy and IP).

  1. SUSPENSION; TERMINATION

17.1 By you. You may stop using the Platform at any time and may cancel your Subscription at any time as described above.

17.2 By us. We may suspend or terminate access immediately for breach, suspected abuse, security/compliance risk, legal requirements, or non‑payment.

17.3 Effect. Upon termination, your license ends and access may be disabled. Data handling after termination is governed by Section 9 and our Privacy Policy.

  1. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER; JURY WAIVER

PLEASE READ CAREFULLY — THIS AFFECTS YOUR RIGHTS.

18.1 Informal resolution first. Before filing a claim, you agree to contact [email protected] and allow thirty (30) days to attempt informal resolution.

18.2 Binding arbitration. Except for small-claims matters (if eligible) and requests for injunctive relief to protect intellectual property or prevent misuse, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration, not in court.

18.3 Seat and language. Arbitration will be seated in Ontario, Canada, and conducted in English.

18.4 Class action waiver. To the maximum extent permitted by law, disputes will be brought only on an individual basis and not as a class, collective, or representative action.

18.5 Jury waiver. To the maximum extent permitted by law, you waive any right to a trial by jury.

  1. GOVERNING LAW

These Terms and disputes are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

  1. MISCELLANEOUS

20.1 Assignment. You may not assign these Terms without our prior written consent. We may assign them as part of a corporate transaction.

20.2 Severability. If any provision is unenforceable, the remaining provisions remain in effect.

20.3 Force majeure. We are not liable for failure or delay due to causes beyond our reasonable control.

20.4 Entire agreement. These Terms and incorporated policies are the entire agreement regarding the Platform.

  1. SUPPORT AND COMMUNICATIONS

You can contact us at [email protected]. We may send you service and account communications (including billing and security notices). These are not marketing messages and may be required for Platform operation.